Terms & Conditions

The below information outlines the Terms and Conditions set by Nat’s Paper Studio.

Accepting terms: By making a deposit payment and accepting these terms and conditions you are agreeing to start work and accept the conditions set in this document.

Proofs and process: Throughout the design process, proofs will be sent over for you to review. As standard you will receive 2 rounds of design and proof as part of the price. If further amends need to be made after 2 rounds of design you will be charged additionally.  It is your responsibility to ensure that all wording and detail on the designs are correct and exactly what you want. Nat’s Paper Studio cannot be held responsible for incorrect spelling mistakes or incorrect details. Printing will take place once the final proof has been signed off by you. By signing off this proof you are agreeing to take full responsibility for the design as shown. Please note that the longer you take to respond to proofing rounds, and the longer feedback takes to be received, the further your completion date will be pushed back. A turnaround time in working days will be given once the design has been sent to print, but this is an estimate only.

Payment structure: Designs purchased through the shop on natspaperstudio.com require 100% payment on ordering. Work booked directly and bespoke jobs, require a 50% deposit upfront with the remaining 50% due before the work is sent to print. All charges will be invoiced. All payments must be paid within 5 days of invoicing via Bank transfer to allow work to take place instantly. Billing will reflect the actual costs incurred and any client requested changes will be billed additionally. Throughout the process I will advise you on any price changes on any changes to the original order and your final invoice will be adjusted accordingly.

Rush orders: Orders may be considered as rush if they are needed within a 4 week turnaround time, from design to delivery of product. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will come with a charge of 35% or £100, whichever is higher, added to the total order. It is important for the client to be responsive and cooperate in a timely manner within the limited timeline given. Nat's Paper Studio cannot be held responsible for delays due to delayed client feedback and signoff.

Printing variations: Please note that samples may not always be 100% like to like to the final finished product due to the nature of print production and process, which can result in minor variations. Please be aware that colours appear differently on screen as to printing. Matching Pantone colours can be tricky, but options will be given where possible and card colours samples will be sent to choose from where necessary. 

Printing process: Please allow 10 - 14 working days for printing and delivery of product. If possible the product(s) will be sent to you before this, but this can't be guaranteed. Nat's Paper Studio cannot be held responsible for delays in the printing process due to technical issues or busy printing periods, but aim to keep you updated throughout the process.

Postage and delivery: Wedding stationery and bespoke design jobs – All orders will have an additional postage price on top of goods ordered. This allows me to send your package via Royal Mail Special Delivery or a similar operator, which is tracked and insured. Delivery charges are dependent on weight and will be added to your final invoice. You will receive a tracking code via email once the package has been sent. Please ensure someone will be home to receive your item or reschedule your delivery to a more convenient time or date using the tracking reference number. Nat’s Paper Studio accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

Shop items – All orders will have an additional standard postage charge added to the final total. Packages will be sent through Royal Mail. Please ensure all the details you provide are correct. Nat’s Paper Studio accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

Copyright: Nat’s Paper Studio exclusively holds copyright for all designs. You, or any third party, cannot copy or reproduce any of the designs sent in the PDF proofs. Any improper use of the stationery and designs will be pursued. 

Promotional materials: Nat's Paper Studio may use copies of your design to send to other clients as samples and / or use your designs as promotional photography on social media channels. By accepting these Terms and Conditions you are agreeing to these usage rights. If you have an objection to this please state in an email.

Cancellations: In the event of an order being cancelled by yourselves, Nat’s Paper Studio cannot refund any money that has already been paid. In the unlikely event that I need to cancel your order, you will be given a refund in full.

Your information: When ordering your designs, please ensure all information you give is correct. A relevant postal address and email address is vital for the process to run smoothly. Nat’s Paper Studio cannot be held responsible for orders being sent to the wrong address if this has been given incorrectly by yourself.