TERMS & CONDITIONS
The below outlined the Terms and Conditions set by Nat’s Paper Studio.
Accepting terms: By making a deposit payment and accepting work to start you are accepting these terms.
Copyright: Nat’s Paper Studio exclusively holds copyright for all designs. You, or any third party, cannot copy or reproduce any of the designs sent in the PDF proofs.
Proofs and process: Throughout the design process, proofs will be sent over for you to review. As standard you will receive 3 rounds of design and proof as part of the price. If further amends need to be made after 3 rounds of design you will be charged additionally. It is your responsibility to ensure that all wording and detail on the designs are correct and exactly what you want. Nat’s Paper Studio cannot be held responsible for incorrect spelling mistakes or incorrect details. Printing will take place once the final proof has been signed off by you. By signing off this proof you are agreeing to take full responsibility for the design as shown. Please note that the longer your proofing rounds, and the longer feedback takes to be received, the longer your completion date will be pushed back. A turnaround time will be given once the design has been sent to print, but this is an estimate only.
Payment structure: Designs purchased through the shop on natspaperstudio.com require 100% payment on ordering. Work booked directly and bespoke jobs, require a 50% deposit upfront with the remaining 50% due before the work is sent to print. All charges will be invoiced. All payments must be paid within 30 days of invoicing via Bank transfer. Billing will reflect the actual costs incurred and any client requested changes will be billed additionally. Throughout the process I will advise you on any price changes on any changes to the original order and your final invoice will be adjusted accordingly.
Printing variations: Please note that samples may not always be 100% like to like to the final finished product due to the nature of print production and process, which can result in minor variations. Please be aware that colours appear differently on screen as to printing. Matching Pantone colours can be tricky, but options will be given where possible and card colours samples will be sent to choose from where necessary.
Cancellations: In the event of an order being cancelled by yourselves, Nat’s Paper Studio cannot refund any money that has already been paid. In the unlikely event that I need to cancel your order, you will be given a refund in full.
Postage and delivery: Wedding stationery and bespoke design jobs – All orders will have an additional postage price on top of goods ordered. This allows me to send your package via Royal Mail Special Delivery or a similar operator, which is tracked and insured. Delivery charges are dependent on weight and will be added to your final invoice. You will receive a tracking code via email once the package has been sent. Please ensure someone will be home to receive your item or reschedule your delivery to a more convenient time or date using the tracking reference number. Nat’s Paper Studio accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Shop items – All orders will have an additional standard postage charge added to the final total. Packages will be sent through Royal Mail. Please ensure all the details you provide are correct. Nat’s Paper Studio accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Your information: When ordering your designs, please ensure all information you give is correct. A relevant postal address and email address is vital for the process to run smoothly. Nat’s Paper Studio cannot be held responsible for orders being sent to the wrong address if this has been given incorrectly by yourself.